The commitment
We manufacture and supply innovative, high-quality products and make it a point of honor to ensure customer satisfaction remains one of our guiding principles. Commitment is a state of mind that mobilizes all our resources and ensures the constant development and sustainability of the company.
Furthermore, we are proud to be endorsed by several recognized labels: Origine France Garantie® BVCert.6313049 (which certifies that our products are made in France), PEFC™ 10-31-2742, and FSC® C121487 (which promote sustainable forest management in Europe and around the world).
5-year warranty
Since March 2022, a 5-year warranty has been applied to designer accessories for stoves and fireplaces in the Intensément Design range of the Dixneuf Collection, manufactured in France by Dixneuf.
This 5-year warranty is divided into a 2-year legal warranty and a 3-year commercial warranty.
Trust and loyalty
The relationship of trust is essential in the long term, both with our internal teams and with our partners, clients and suppliers. Honesty and integrity guide our daily practices, advice and decisions. The result is a strong customer loyalty policy.
Simplicity
Our company’s size allows it to retain a focus on people, bringing together a range of talents with a shared desire to foster a genuine, trusting relationship, favouring open dialogue.
Respect for people and work
A requirement within our teams. We provide our employees with working conditions that allow them to thrive and train them to develop their expertise. We emphasize the quality of relationships and respect for others to maintain a consistent quality of work.